DeWalt Reviews

A few months ago I bought a circular saw and I only use it once model number dcs570. I had the tools in storage and never try the saw again a few days ago I try the saw and didn't work at all don't even start something defective from manufacturing and they do not want anything to do with that lovely company. Thanks and keep doing the same thing. Welcome.

A few months ago I bought a circular saw and I only use it once model number dcs570. I had the tools in storage and never try the saw again a few days ago I try the saw and didn't work at all don't even start something defective from manufacturing and they do not want anything to do with that lovely company. Thanks and keep doing the same thing. Welcome.

Dewalt doesn’t even deserve 1 star. Lawnmower purchased on Amazon delivered with missing parts. Difficult to get through to a live person, then clueless reps barely speak English. Wrong parts shipped on 3 separate occasions. Online account created, ticket filed, no response, 1 week later account doesn’t exist and can’t log in. Never received correct parts, lawnmower can’t be used. Will attempt to return it to Amazon. DeWalt obviously doesn’t care about their customers or customer service. Can’t comment on product because I can’t use it. Always purchased Honda lawn equipment in the past, tried to be green with battery powered mower, BAD IDEA to try Dewalt. Won’t stray from Honda again.

Dewalt doesn’t even deserve 1 star. Lawnmower purchased on Amazon delivered with missing parts. Difficult to get through to a live person, then clueless reps barely speak English. Wrong parts shipped on 3 separate occasions. Online account created, ticket filed, no response, 1 week later account doesn’t exist and can’t log in. Never received correct parts, lawnmower can’t be used. Will attempt to return it to Amazon. DeWalt obviously doesn’t care about their customers or customer service. Can’t comment on product because I can’t use it. Always purchased Honda lawn equipment in the past, tried to be green with battery powered mower, BAD IDEA to try Dewalt. Won’t stray from Honda again.

Well, over 3 months in and no joy customer services, no joy approaching their head office also. This company really does not care about customers. Next step consumer programmes and let everyone know their attitude publicly.

Well, over 3 months in and no joy customer services, no joy approaching their head office also. This company really does not care about customers. Next step consumer programmes and let everyone know their attitude publicly.

I contacted Dewalt customer service about my 2 year old DWS713 miter saw that is still under warranty. A small piece of trim hit the fence and completely shattered it. Pieces flew everywhere like shrapnel. Luckily, no one was hurt, but it could have been a disaster. I sent every bit of information they asked for but have not heard back. I tried calling and was told that my case was under review. After reading all the other negative comments, I'm skeptical that they will honor their warranty. I will never purchase another Dewalt item.

I contacted Dewalt customer service about my 2 year old DWS713 miter saw that is still under warranty. A small piece of trim hit the fence and completely shattered it. Pieces flew everywhere like shrapnel. Luckily, no one was hurt, but it could have been a disaster. I sent every bit of information they asked for but have not heard back. I tried calling and was told that my case was under review. After reading all the other negative comments, I'm skeptical that they will honor their warranty. I will never purchase another Dewalt item.

Absolutely a terrible product. I would never recommend a DeWalt problem to any company small or large. There hammer drills always break (i.e gears strip out). When they do, they do not adhere to the warranty. Very difficult to navigate through the phone calls and processes. I have a medium size company and today I have made the decision to stop buying DeWalt products.

Absolutely a terrible product. I would never recommend a DeWalt problem to any company small or large. There hammer drills always break (i.e gears strip out). When they do, they do not adhere to the warranty. Very difficult to navigate through the phone calls and processes. I have a medium size company and today I have made the decision to stop buying DeWalt products.

I have all my construction tools from dewalt since I thought it is supposed to be a reliable and reputable company. I was very wrong. The laser I bought from home depot died and it was replaced. After a year the replacement died. They won't honor the three year warranty since it is a limited warranty even though the product is defective still nothing. Their customer service rep Sherri C is rude and ignorant. I sent her all the info she asked for only to email me to tell me the support ticket is closed. Disgusting way to handle clients since I rely on tools to run my business.

I have probably spent $30,000 on Dewalt tools over the years. They have assured me that it is now a mistake to buy their products, and I will be moving on and purchasing a different brand. They failed to refund or credit my money for a product, (DXH45LP HEATER), with an abysmal rating for multiple failures and that proved to be a dangerous fire hazzard more than once for me. They went through the motions of "making it right" but lacked any follow through. The bottom line is that they won't own their mistakes, which seems to be the new normal for a lot of companies these days. It is unfortunate, because I really like their hand tool line and constantly upgrade my collection as the years go by. One would think that they would stand by this one product and ensure the thousands and thousands of dollars in future sales, but they didn't. That's why I say it is just another "American" company that has adopted the Chinese business model, where the consumer is not valued as an asset. They crank out inferior products day and night, focusing on the individual sale of these items, and completely overlook the men and women who are relying on quality products to keep their businesses running. I must say, I was really let down by Dewalt on this heater thing. I expected them to own the egregious engineering on this heater that is a rip-off. Instead, they are still selling them in stores, and basically told me to pound sand. Hello Milwaukee tools, I guess. What a shame. And shame on Dewalt!

I have all my construction tools from dewalt since I thought it is supposed to be a reliable and reputable company. I was very wrong. The laser I bought from home depot died and it was replaced. After a year the replacement died. They won't honor the three year warranty since it is a limited warranty even though the product is defective still nothing. Their customer service rep Sherri C is rude and ignorant. I sent her all the info she asked for only to email me to tell me the support ticket is closed. Disgusting way to handle clients since I rely on tools to run my business.

I have probably spent $30,000 on Dewalt tools over the years. They have assured me that it is now a mistake to buy their products, and I will be moving on and purchasing a different brand. They failed to refund or credit my money for a product, (DXH45LP HEATER), with an abysmal rating for multiple failures and that proved to be a dangerous fire hazzard more than once for me. They went through the motions of "making it right" but lacked any follow through. The bottom line is that they won't own their mistakes, which seems to be the new normal for a lot of companies these days. It is unfortunate, because I really like their hand tool line and constantly upgrade my collection as the years go by. One would think that they would stand by this one product and ensure the thousands and thousands of dollars in future sales, but they didn't. That's why I say it is just another "American" company that has adopted the Chinese business model, where the consumer is not valued as an asset. They crank out inferior products day and night, focusing on the individual sale of these items, and completely overlook the men and women who are relying on quality products to keep their businesses running. I must say, I was really let down by Dewalt on this heater thing. I expected them to own the egregious engineering on this heater that is a rip-off. Instead, they are still selling them in stores, and basically told me to pound sand. Hello Milwaukee tools, I guess. What a shame. And shame on Dewalt!

An appalling company with appalling customer service.
I bought a grass trimmer with a 3 year warranty. After 13 months I had to get it repaired under warranty at a DeWalt service shop 2.5 hours from my home. it took 7 weeks for DeWalt to deliver parts & 9 weeks for my machine to be returned
After 2 years I had to get it repaired again and this time I had to wait 9 weeks again.
Several phone calls & multiple e-mails to DeWalt but they don't want to know.
They have the worst customer service I have ever dealt with and I have decided I will never have another DeWalt product again.